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Administrative Executive

You will be responsible for supporting the BTL & Commercial department and underwriters covering all key administration to achieve required business levels and completions.

Job Description

Measures of Success

  • Adherence to procedure manuals and policies
  • Adhere to SLA’s in order to provide the best service to the customer
  • Harness the power of technology to streamline processes
  • Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

Key Accountabilities

  • Ensure SLA’s are maintained and exceeded
  • Assisting team members to manage their caseloads in busy times and in times of absence
  • Maintain full records on systems, including clear and concise notes
  • General administration duties including:
    • CRM data entry and dealing with new business enquiries
    • Credit reporting and land registry searches
    • Compiling indicative terms to send to clients and brokers
    • DIP/AIP submissions to lenders
    • Customer fact finding for application forms
    • Registering and marking on daily post
    • Instructing valuations and chasing inspection dates and reports

Skills & Competencies

  • Good communication skills essential for dealing with brokers, borrowers and lenders
  • Excellent telephone manner
  • Proactive
  • Organised
  • Problem solver
  • Approachable
  • Self sufficient

Knowledge & Qualifications

  • Experience of residential / commercial broking/packaging/lending desirable but not essential
  • CeMap qualified preferential but not compulsory

Personal Attributes

  • Good communication skills
  • Flexible
  • Team Player
  • Approachable and self- motivated
  • Proactive and able to identify and highlight areas of improvement


How these will be demonstrated in the role

Teamwork

Demonstrating: ability to work in a team and being committed to achieving a common goal; ability to work not only within one’s own department but across functions and the organisation in order to achieve goals; ability to persuade and influence others.

Accountability

Demonstrating: a desire and drive for success; a determination to not only meet but exceed customer expectations and goals. Assuming full responsibility for the consequences of one’s behaviour or decisions. Completing work on time and within budget. Producing high quality work, with an attention to detail and accuracy, and in a compliant manner. Understanding one’s responsibilities, taking ownership of them and doing what is necessary to make them happen.

Customer focus

Focusing on the needs of individual customers and ensuring that we build our business around the customer. Using our experience and market knowledge to capitalise on opportunities and challenges; demonstrating a ‘will to win’ in the market through effectively managing risk. Developing solutions that enhance the organisation’s products, services and processes for the benefit of individual customers.

Integrity

Demonstrating: moral judgement and character, honesty and leadership values; an understanding of right from wrong and puts into practice. Treating others, the way one would like to be treated, and demonstrates respect; confidentiality in the workplace.

Creativity/ Agility

Demonstrating: the ability to be creative, flexible, adaptable to change, highly responsive to business needs and acting decisively; ability and confidence to make timely decisions within the scope of responsibility. Able to modify one’s behaviour to achieve a goal, as well as being able to adapt and add value through change.

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