Job Description

Key Accountabilities

  • Ensure SLA’s are maintained and exceeded
  • Assisting team members to manage their caseloads in busy times and in times of absence
  • Maintain full records on systems, including clear and concise notes
  • General administration duties including:
    • CRM data entry and dealing with new business enquiries
    • Credit reporting and land registry searches
    • Compiling indicative terms to send to clients and brokers
    • DIP/AIP submissions to lenders
    • Customer fact finding for application forms
    • Registering and marking on daily post
    • Instructing valuations and chasing inspection dates and reports
    • Chasing solicitors and lenders for daily/weekly updates
  • Adherence to procedure manuals and policies
  • Adhere to SLA’s in order to provide the best service to the customer
  • Harness the power of technology to streamline processes
  • Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

          Skills & Competencies

          • Self sufficient
          • Good communication skills essential for dealing with brokers, borrowers and lenders
          • Excellent telephone manner
          • Proactive
          • Organised
          • Problem solver
          • Approachable

            Knowledge & Qualifications

            • Experience of residential / commercial broking/packaging/lending desirable but not essential
            • CeMap qualified preferential but not compulsory,

                  Personal Attributes

                          • Proactive and able to identify and highlight areas of improvement

                          • Good communication skills
                          • Flexible
                          • Team Player
                          • Approachable and self- motivated

                          Company Values - CREDIT

                          C

                          Customer - Customers are our primary focus

                          R

                          Results - Results matter, create value every day

                          E

                          Energy is contagious, Share it!

                          D

                          Developing our people makes us different

                          I

                          Invent the solution - be proactive

                          T

                          Teamwork - Together we can build the business

                          Submit your C.V.