Job Description

Key Accountabilities

  • Ensure SLA’s are maintained and exceeded
  • Manage a caseload while also assisting team members to manage their caseload in busy times and in times of absence
  • Identify and source the most suitable lender for customers and/or brokers, whilst always being proactive in dealing with the lender/bank through to completion
  • Liaise with brokers, borrowers, lenders, valuers, solicitors, etc
  • Maintain full records on systems, including clear and concise notes
  • Adherence to procedure manuals and policies
  • Adhere to SLA’s in order to provide the best service to the customer
  • Harness the power of technology to streamline processes
  • Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives

      Skills & Competencies

      • Pass internal competency tests post induction
      • Team player
      • Self motivated
      • Good communication skills essential for dealing with brokers, borrowers and lenders
      • Proactive
      • Logical and organised
      • Problem solver
      • Approachable

          Knowledge & Qualifications

          • Experience of Residential BTL / Commercial broking & packaging desirable
          • CeMap qualified preferential but not compulsory

              Personal Attributes

              • Excellent communication, coaching and feedback skills
              • Resilient and flexible
              • Team Player
              • Approachable and self- motivated
              • Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required
              • Ability to analyse and present complex information in a clear, relevant and interesting way

                Company Values - CREDIT

                C

                Customer - Customers are our primary focus

                R

                Results - Results matter, create value every day

                E

                Energy is contagious, Share it!

                D

                Developing our people makes us different

                I

                Invent the solution - be proactive

                T

                Teamwork - Together we can build the business

                Submit your C.V.