Job Description

Key Accountabilities

  • 1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
  • Administer Active Directory- Creating user accounts, reset passwords, create groups.
  • Maintaining an Asset Database and track changes.
  • Troubleshoot basic network issues.
  • Escalate unresolved issues to senior members of the team.
  • To maintain a high degree of customer service for all support queries
  • To arrange for external technical support where problems cannot be resolved in house

    Skills & Competencies

    • Excellent communication skills and telephone manner
    • Excellent organisational skills

      Knowledge & Qualifications

      • Windows and Mac Operating Systems support
      • Microsoft Office Suite
      • User & Security Group Active Directory administration

        Personal Attributes

        • Self-motivated, proactive, independent thinker, with a “can do” mentality.
        • Excellent communication skills.
        • Team Player

        Company Values - CREDIT

        C

        Customer - Customers are our primary focus

        R

        Results - Results matter, create value every day

        E

        Energy is contagious, Share it!

        D

        Developing our people makes us different

        I

        Invent the solution - be proactive

        T

        Teamwork - Together we can build the business

        Submit your C.V.