Job Description

Key Accountabilities

  • Provide support to end users across the business providing break/fix analysis.
  • Install, configure, maintain and upgrade computer hardware and software.
  • Management of the IT service desk queues and assign tickets to relevant members of the IT team.
  • Help administer ENRA’s on-premise server and network infrastructure.
  • Create, update and maintain documentation of process, guides and fixes.

    Skills & Competencies

    • Pass internal competency tests.
    • Excellent communication skills.

      Knowledge & Qualifications

      • Two or more years’ experience in an IT Support role including utilization of industry-standard ticketing and end user support (knowledge of Jira Service Desk preferable).
      • Windows and Mac OS Support including MS Office Suite.
      • Administration experience for Windows Server 2012 – 2019, e.g. Active Directory, DHCP, DNS, Group Policy, File Server.
      • Networking principles and administration.
      • Experience with Office365 services, e.g. Exchange, SharePoint/Teams, OneDrive, Endpoint management.
      • VOIP phone system administration.
      • Endpoint protection software such as Microsoft Defender.
      • Some exposure to Cloud technologies (Azure / AWS).

        Personal Attributes

        • Articulate.
        • Flexible.
        • Approachable.
        • Have a pro-active approach and self-motivated.
        • Able to work in pressurised environment and manage priorities effectively.

        Company Values - CREDIT

        C

        Customer - Customers are our primary focus

        R

        Results - Results matter, create value every day

        E

        Energy is contagious, Share it!

        D

        Developing our people makes us different

        I

        Invent the solution - be proactive

        T

        Teamwork - Together we can build the business

        Submit your C.V.