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Receptionist

You will be the first person that meets and greets clients, who will need to be exceptionally professional with superb communication skills, very presentable and be able to give a warm welcome.

To apply, please submit your CV to our recruitment team at recruitment@enragroup.co.uk.

Job Description

Key Accountabilities

  • Excellent communication skills, be pro-active when clients arrive, ensuring that they have refreshments
  • Sort through the post to respective departments and distribute
  • Answering incoming calls and distribute in a polite and professional manner, taking messages if needed
  • Receive meeting room bookings via email or telephone with attention to detail, clarifying all requests, double-checking all information, and communicating effectively to all relevant participants
  • General housekeeping of the office. Ensure that the office area is well organised and free of clutter. Ensure that both floors of the office have sufficient stationery supplies and that the kitchens are well stocked
  • Assisting the wider management team, including scheduling meetings, helping with travel arrangements, purchasing gifts for clients, filing and data entry
  • Managing the meeting room booking system, including requests, resolving clashes, monitoring pre-meeting preparation and post-meeting clear down

This list is not exhausted, and additional duties may be required to fit the needs of the business.

Skills & Competencies

  • Pass internal competency tests post induction
  • Well-presented, courteous and able to act as an ambassador of the company
  • Communicates and acts in a professional manner at all times
  • Excellent interpersonal and communication skills including a good telephone manner

Knowledge & Qualifications

  • Knowledge of Word, Excel, Outlook & PowerPoint
  • Previous receptionist experience

Personal Attributes

  • Team Player
  • Approachable and self- motivated
  • Ability to stay calm under pressure

How these will be demonstrated in the role

Teamwork

Demonstrating: ability to work in a team and being committed to achieving a common goal; ability to work not only within one’s own department but across functions and the organisation in order to achieve goals; ability to persuade and influence others.

Accountability

Demonstrating: a desire and drive for success; a determination to not only meet but exceed customer expectations and goals. Assuming full responsibility for the consequences of one’s behaviour or decisions. Completing work on time and within budget. Producing high quality work, with an attention to detail and accuracy, and in a compliant manner. Understanding one’s responsibilities, taking ownership of them and doing what is necessary to make them happen.

Customer focus

Focusing on the needs of individual customers and ensuring that we build our business around the customer. Using our experience and market knowledge to capitalise on opportunities and challenges; demonstrating a ‘will to win’ in the market through effectively managing risk. Developing solutions that enhance the organisation’s products, services and processes for the benefit of individual customers.

Integrity

Demonstrating: moral judgement and character, honesty and leadership values; an understanding of right from wrong and puts into practice. Treating others, the way one would like to be treated, and demonstrates respect; confidentiality in the workplace.

Creativity/ Agility

Demonstrating: the ability to be creative, flexible, adaptable to change, highly responsive to business needs and acting decisively; ability and confidence to make timely decisions within the scope of responsibility. Able to modify one’s behaviour to achieve a goal, as well as being able to adapt and add value through change.

Submit your C.V.