Job Description

Key Accountabilities

  • Working collaboratively with the Head of Clubs & Networks to follow up leads, register new brokers and introduce distribution partners to the West One offering.
  • Working to support the Club & Network registration and completion targets.
  • Speaking to introducers and handling new business enquiries.
  • Adhoc support to sales regions where volumes are high.
  • Sales support to Head of Internal Sales – covering holiday, sales overflow and terms chasing where required.
  • To ensure all communications and activity is logged and up to date in CRM.
  • Timely and accurate production of terms from initial enquiry.
  • Contacting potential new brokers for introductory business.
  • Support the field sales team with diary management.
  • Supporting intermediaries through the application process to ensure a positive experience.
  • You will have joint responsibility for identifying, generating and managing relationships with intermediaries.
  • Ability to open opportunities as well as manage relationships over the medium term.
  • Complying with West One Loans, TCF and Responsible Lending policies.
  • Maintain a strong knowledge of West One Loans criteria.
  • Liaising with internal departments and external parties.
  • Attending inter-departmental meetings.

Skills & Competencies

  • Telesales experience preferred.
  • Good written and verbal communication skills.
  • Proficient with Microsoft word and excel.
  • Proactive and able to work on your own initiative.
  • Good problem-solving skills.
  • Able to work to deadlines.

Knowledge & Qualifications

  • Experience of mortgage lending / underwriting.
  • CeMap qualified would be advantageous but is not essential.
  • Some knowledge of FCA Regulation beneficial but not essential Experienced in use of Word, Excel, Power Point and Outlook.

Personal Attributes

  • Highly numerate.
  • Articulate.
  • Personable.
  • Diligent.
  • Calm and self-assured.
  • Exceptionally well organised.
  • Resilient and comfortable working to deadline and under pressure.
  • Accurate with a keen attention to detail.
  • Team Player.

Company Values - CREDIT


Customer - Customers are our primary focus


Results - Results matter, create value every day


Energy is contagious, Share it!


Developing our people makes us different


Invent the solution - be proactive


Teamwork - Together we can build the business

Submit your C.V.