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Mortgage and Loan Adviser

The role will be to take new enquiries from a variety sources, identify the requirements and place with the correct lender, underwrite new applications and package them with care, skill and diligence to present a perfectly packaged case to a lending partner and consistently process pipeline business, ensuring an efficient and satisfactory outcome for the borrower. You will be required to maintain existing broker and customer relationships generating leads from these contacts. You will deal with both intermediaries and directly with clients offering expert advice on specialised property finance.

To apply, please submit your CV to our recruitment team at recruitment@enragroup.co.uk.


Job Description

Key Accountabilities

New Enquiries

  • Ensure all details are fully completed on CRM immediately once new enquiry received
  • Carry out fact find with direct customers where the loan is for a regulated mortgage contract and we will be providing advice
  • Complete sourcing for all new enquiries
  • Initial enquiry follow up with call to broker/client
  • Check over terms completed by admin and send out with necessary compliance documentation to client/broker, Where the loan is regulated, a recommendation call to be carried out


  • Keeping notes up to date on all cases - ensure that folders are kept tidy, both paper and on the system

Introducer due diligence

  • Advising compliance of any new brokers so they can request documents


  • Review AIP’s and Offers received – checking all financial details and requirements
  • Reviewing documents received and application packs
  • Reviewing valuations when received and submit to lender


  • Check case and completion updates for correct content and send to client/broker
  • Manage updates from all parties and inform those who require them


  • Keeping lender criteria spreadsheet/lender product guides/forms up to date in files
  • Ensuring introducers relationships are maintained and establishing new relationships
  • Maintaining a high level of service for all introducers & their clients
  • Offering best advice to all clients for their borrowing needs
  • maintaining compliant files
  • Answering calls and taking new enquiries from brokers adhering to the Company's SLA's
  • Reviewing new applications and forming a fully packaged file through liaising with both introducer and clients
  • Processing pipeline business
  • Maintaining back office system and ensuring this is used correctly in line with Company process
  • Liaising with solicitors, lenders and brokers on completions
  • To ensure CPD is maintained to an appropriate level

Skills & Competencies

  • Clear, Eloquent and Upbeat telephone manner
  • Understanding the source of an introduction and when certain types of business (i.e. direct regulated clients) should be passed to appropriate members of staff
  • Understanding which regulation applies to which type of application and ensuring the advising broker has the necessary permissions to introduce business of this type
  • Lender and product knowledge
  • General office skill set
  • Ability to manage own diary, manage deadlines and meet targets set

Knowledge & Qualifications

  • CeMAP required for handling regulated mortgage contracts; but not essential if focus on unregulated products and you have 2 years minimum industry experience
  • GCSE Maths and English essential

Personal Attributes

  • Open communication with managers & colleagues
  • Be willing to embrace change
  • Self-motivated
  • Must have the drive to want to succeed and progress within their career
  • Upbeat with a positive attitude

How these will be demonstrated in the role


Demonstrating: ability to work in a team and being committed to achieving a common goal; ability to work not only within one’s own department but across functions and the organisation in order to achieve goals; ability to persuade and influence others.


Demonstrating: a desire and drive for success; a determination to not only meet but exceed customer expectations and goals. Assuming full responsibility for the consequences of one’s behaviour or decisions. Completing work on time and within budget. Producing high quality work, with an attention to detail and accuracy, and in a compliant manner. Understanding one’s responsibilities, taking ownership of them and doing what is necessary to make them happen.

Customer focus

Focusing on the needs of individual customers and ensuring that we build our business around the customer. Using our experience and market knowledge to capitalise on opportunities and challenges; demonstrating a ‘will to win’ in the market through effectively managing risk. Developing solutions that enhance the organisation’s products, services and processes for the benefit of individual customers.


Demonstrating: moral judgement and character, honesty and leadership values; an understanding of right from wrong and puts into practice. Treating others, the way one would like to be treated, and demonstrates respect; confidentiality in the workplace.

Creativity/ Agility

Demonstrating: the ability to be creative, flexible, adaptable to change, highly responsive to business needs and acting decisively; ability and confidence to make timely decisions within the scope of responsibility. Able to modify one’s behaviour to achieve a goal, as well as being able to adapt and add value through change.

Submit your C.V.